Konica minolta c220 driver for mac. Background
Native Cisco VPN on Mac OS X. Confirmed working on OS X High Sierra. The proprietary CiscoVPN Mac client is somewhat buggy. It is possible to use the IPSec VPN software included with Mac OS X instead. This tutorial shows you how to migrate from CiscoVPN to the native OS X IPSec VPN by decrypting passwords saved in CiscoVPN PCF files. Cisco UCCX utilises Cisco CUCM Extend and Connect feature to allow agents to use non-Cisco device to receive customer calls. By default, Cisco Extend and Connect feature creates a permanent call to the third party phone as soon as agent logs as Cisco Finesse agent. This is obviously not acceptable in mobile.
I decided to do this write up after a recent job I had deploying a contact center application. I realized I had to look at some old notes on the process I used to tweak prompts. I 'forgot' about certain tools I used to get the job done. Fortunately, I had good notes on the topic. However, I thought it may help others if I put my notes in this blog.
Audio Formats for Cisco Apps
See Full List On Cisco.com
There are several Cisco UC apps that allow administrators to create custom audio formats. This blog is 'inspired' by my recent UCCX experience, but I thought it would be a good idea to centrally document other applications as well.
CME and CUCM Ring Tones:
- Format: Raw PCM (no header)
- Sample Rate: 8000 samples/second (8kHz)
- Sample Size: 8 bit
- Max Ring Size: 16080 samples
- Min Ring Size: 240 samples
- NOTES:
- # of samples should be evenly divisible by 240
- Ring should start/end at zero crossing
External hard drive for mac 2tb. CUCM Music On Hold:
Cached
- Standard 16-bit PCM wav format (stereo or mono)
- 8-bit CCITT a-law or u-law (stereo or mono)
- NOTE: in later versions of CUCM, mp3 is no longer supported
- NOTE: CUCM takes an uploaded file and converts it to the various formats IPVMS can use.
Unity and Unity Connection:
- 8-bit CCIT u-law (mono)
- Sample Rate: 8000 samples/second (8kHz)
- NOTES:
- Media Master can be used to record or upload media
- Greetings Administrator (CUGA) can be used to record prompts from TUI
UCCX:
Download blade and soul for mac. This pack introduces lots of new features such as bounty system to defeat enemies, mounts, access to the new areas and additional elite specialization for each profession etc. It is another expansion pack of the video game of Guild Wars 2 that was released on 22 September 2017 on Microsoft Windows and iOS platforms.
External hard drive for mac 2tb. CUCM Music On Hold:
Cached
- Standard 16-bit PCM wav format (stereo or mono)
- 8-bit CCITT a-law or u-law (stereo or mono)
- NOTE: in later versions of CUCM, mp3 is no longer supported
- NOTE: CUCM takes an uploaded file and converts it to the various formats IPVMS can use.
Unity and Unity Connection:
- 8-bit CCIT u-law (mono)
- Sample Rate: 8000 samples/second (8kHz)
- NOTES:
- Media Master can be used to record or upload media
- Greetings Administrator (CUGA) can be used to record prompts from TUI
UCCX:
Download blade and soul for mac. This pack introduces lots of new features such as bounty system to defeat enemies, mounts, access to the new areas and additional elite specialization for each profession etc. It is another expansion pack of the video game of Guild Wars 2 that was released on 22 September 2017 on Microsoft Windows and iOS platforms.
- 8-bit CCIT u-law (mono)
- Sample Rate: 8000 samples/second (8kHz)
- NOTES:
- Can use a CRS script to create prompts (with caveats)
Audacity
Audacity is a free audio editor and recorder that has been around since 2000. It runs on Windows, Mac OS X, and GNU/Linux platforms. Audacity has a pretty robust set of features for a free application. You can see a list of features here. The latest release is available on sourceforge (Audacity Download).
Cisco Uccx Sample Scripts
Using Audacity to read Ring Tone Files:
You can use Audacity to import ring tone files from CUCM. You need to download the ring tone file to your desktop (you can use a TFTP client to get the file). Once down loaded you can go to File>Import>Raw Data (Audacity 1.3 beta on Mac OS X) or Project>Import Raw Data (Audacity 1.2.6 on Windows).
Cisco Uccx Editor For Mac Os X 10.10
When importing a file, you have to specify the parameters that Audacity should use to read the file. Use the following:
- Encoding: U-Law
- Byte order: Big-endian
- Channels: 1 Channel (Mono)
- Start offset: 0
- Amount to import: 100%
- Sample rate: 8000 Hz
Cisco Uccx Editor Download
You can now work with the file.
William Bell is the Collaboration Practice Lead for Chesapeake NetCraftsmen. Bill has over 10 years of experience in the IT industry with a focus on communication and collaboration technologies. In addition to blogging on the NetCraftsmen site, Bill also maintains the UC Guerrilla blog: http://ucguerrilla.com. You can follow Bill on Twitter: @ucguerrilla
